Support & Contact

Contact Tersus Consulting Support

Have questions or need assistance with PunBall or the Tersus Consulting platform? Our support team is here to help with gameplay guidance, technical troubleshooting, account issues, and more.

Open support form Browse quick FAQs

Customer Support Channels

Reach out through our dedicated support channels for prompt responses and personalized guidance regarding PunBall or the Tersus Consulting platform.

Primary channel

Email Support

For detailed questions about gameplay, technical issues, or account matters, contact our support team via email. We usually respond within 1–2 business days.

Support email: [email protected]

Include your device type, operating system version, PunBall app version, and any relevant screenshots so we can help you faster.

Quick help

Online Contact Form

Use our online form to submit questions directly from this page. Choose the topic that best fits your request so we can route it to the right specialist.

  • Gameplay and strategy questions
  • Technical troubleshooting
  • Account and data privacy
Go to contact form

Community

Community Channels

For quick tips, community strategies, and live discussions about PunBall, join our community spaces and follow our news updates.

You can also discover guides and strategies on our dedicated pages.

View guides View strategies

Send Us a Support Request

Use this form for any questions related to PunBall gameplay, technical troubleshooting, account matters, business inquiries, press, or privacy and data requests.

What we can help you with

  • Gameplay & strategy: Mechanics, bouncing projectiles, enemy waves, skill combinations, and progression tips.
  • Technical troubleshooting: Installation problems, crashes, lag, and device compatibility questions.
  • Account matters: Login issues, purchases, progress synchronization, and profile settings.
  • Business & partnerships: Collaboration proposals from publishers, influencers, and other partners.
  • Press & media: Requests for official statements, interviews, or promotional materials.
  • Privacy & data: Data access, correction, or deletion requests under applicable privacy laws.

By submitting this form, you acknowledge that your inquiry may be stored for support and quality assurance purposes. For information about cookies, see our Cookie Policy.

Technical troubleshooting

Technical Troubleshooting Assistance

Need help with installation, performance, or device compatibility? Our technical team is ready to help you keep PunBall running smoothly on your mobile device.

  • App will not install or update from Google Play or the App Store.
  • Crashes, freezes, or low frame rates during intense enemy waves.
  • Connection issues affecting progress synchronization or rewards.
  • Device compatibility questions for Android and iOS.

When reporting a technical issue, please include:

  • Your device model and operating system version.
  • PunBall app version and approximate time the issue occurred.
  • A short description of what you were doing when the problem appeared.
  • Any error messages or screenshots you can provide.

Helpful resources

Guides, Strategies & Upgrades

Sometimes the best solution is learning how to adjust your approach inside the game. Explore our detailed PunBall resources:

  • Gameplay – Understand core mechanics such as bouncing projectiles, enemy patterns, and wave management.
  • Guides – Beginner-friendly walkthroughs and step‑by‑step tips to master PunBall fundamentals.
  • Strategies – Advanced strategies for longer survival, combo optimization, and boss encounters.
  • Upgrades – Learn how to progress your character, unlock abilities, and allocate resources efficiently.

Checking these pages before contacting support may help you solve gameplay‑related questions instantly.

Partnerships

Business & Partnership Inquiries

Game publishers, content creators, and potential partners interested in collaborating with Tersus Consulting are invited to contact us through our business channels.

Typical partnership topics include:

  • Featuring PunBall in gaming events or promotions.
  • Influencer campaigns focused on mobile action and strategy.
  • Co‑branded content or guide collaborations.
  • Platform integrations or technical partnerships.

Business email: [email protected]

When reaching out, please include a short introduction, your region, and relevant audience or platform information.

Press & media

Press & Media Contacts

Members of the media can reach out for official statements, interviews, or promotional assets related to Tersus Consulting and PunBall.

Press email: [email protected]

We can provide:

  • Official logos, screenshots, and key art.
  • Game descriptions and fact sheets.
  • Interview availability with team representatives.
  • Statements about updates, events, or new features.

Please indicate your publication name, audience region, and preferred deadlines in your message.

Privacy & data

Privacy & Data Requests

If you have questions about how we handle your personal data, or you wish to submit a data access or deletion request, please contact our privacy manager.

Privacy email: [email protected]

To help us locate your data, include:

  • The email address or account identifiers associated with your Tersus Consulting usage.
  • The type of request (access, correction, deletion, or other).
  • Your country of residence for applicable legal context.

For more details, review our Privacy Policy and Cookie Policy.

Feedback & improvements

Gameplay Feedback & Bug Reports

Your ideas and feedback help us improve the PunBall player experience on Tersus Consulting. Whether you have suggestions for new features or noticed a problem, we want to hear from you.

Gameplay feedback & suggestions

Tell us about:

  • Balance ideas for enemy waves or boss encounters.
  • Requests for new abilities, power‑ups, or upgrade paths.
  • User interface and control improvements for mobile play.
  • Content you would like to see in our guides or strategies sections.

Reporting issues & bugs

When you encounter a bug or glitch during PunBall sessions, please include:

  • A clear description of what went wrong.
  • Exact steps to reproduce the issue, if possible.
  • What you expected to happen instead.
  • Any relevant screenshots or short clips.

You can submit feedback or bug reports through the contact form above or via [email protected].

Community & social

Stay connected with the Tersus Consulting and PunBall community to hear about updates, events, and new strategies from players across Hungary and beyond.

  • Discord Join our community server to discuss builds, share screenshots, and get live help from fellow players.
  • Facebook Follow our page for official announcements, patch summaries, and highlight videos.
  • YouTube Watch strategy breakdowns, boss guides, and gameplay highlights.

Links to official social channels will be available directly inside the Tersus Consulting platform and PunBall‑related announcements.

Frequently Asked Questions

Browse through common support questions and quick answers. You may find an instant solution without needing to contact us directly.

How do I install PunBall on my device?

PunBall is available on both Android and iOS. Use the official store pages to download the game safely:

  • On Android, open Google Play and search for “PunBall”, or follow the store link from our platform.
  • On iOS, open the App Store and search for “PunBall”.

If you experience installation errors, check that you have enough storage space, a stable internet connection, and that your device meets the minimum OS requirements. If issues persist, contact us through the technical troubleshooting options above.

Where can I learn PunBall gameplay basics and advanced strategies?

Tersus Consulting is designed as a comprehensive information hub for PunBall. Visit the following pages for in‑depth learning:

  • Gameplay – Core bouncing mechanics, enemy waves, and level progression.
  • Guides – Beginner tips, early‑game builds, and starting strategies.
  • Strategies – Advanced survival tactics and ability combinations.
  • Upgrades – Character progression and long‑term power growth.
I am experiencing lag, crashes, or performance issues. What should I do?

First, ensure that your device meets the recommended requirements and that you are running the latest version of PunBall. Closing background apps and restarting your device may also improve performance.

If problems continue, gather details such as your device model, OS version, PunBall version, and a short description of what happens, then reach out via the contact form or email our technical team at [email protected].

How can I request access to or deletion of my personal data?

You can send a data access or deletion request to our privacy manager at [email protected]. Please use the same email address associated with your account or provide relevant identifiers so we can locate your data securely.

For more information about how we handle data, see our Privacy Policy and Cookie Policy.

How do I report a bug or glitch I found in PunBall?

Use the contact form on this page or email [email protected] with a clear description of the issue. Include steps to reproduce the bug, your device information, and any screenshots or recordings you have. This helps us resolve issues faster and improve the experience for all players.

Office & mailing

Office Location & Mailing Address

For official correspondence and mailing purposes, please use the following address details for Tersus Consulting:

Tersus Consulting Tanácsadó Korlátolt Felelősségű Társaság
Harrer Pál utca 14-1. em. 4. ajtó
1033 Budapest
Hungary

Represented by: Petra Gulyás

This address is for administrative and legal correspondence only. For faster responses regarding gameplay, technical matters, or account issues, we recommend using our email channels or the online contact form.

Legal and policy resources

For any questions about these documents or how they apply to your use of Tersus Consulting or PunBall content, contact our support or privacy team.